Privacy Policy

Introduction

At Total Hospitality we give priority to the protection of your privacy, and we are committed to ensure the security and the confidentiality of the personal data you share with us. Therefore, we upgrade our data protection policy in order to comply with the requirements of the new legal framework.

With the present Privacy Policy, we would like to inform you about the way Total Hospitality processes the personal data you provide us with over this Website or our registration application Total Hospitality or, in any other way, during your stay.

Types of personal data we collect

Total Hospitality may process, but not be limited to, the following categories of your personal data:

• Personal information: name, surname, identity card or passport number, date of birth, nationality.
• Contact information: phone number, email information.
• Payment information: your credit or debit details.
• Details about your stay: arrival and departure date, goods and services you prefer, participation and group of customers.
• Information on how you utilize this Website, as well as the products and services we provide.
• Information about fulfilling special requests and demands during your stay.
• Marketing information: information about your preferences for receiving marketing information and actions.
• Technical information: IP address, login information, program type and technology used to visit this Website.
• Any kind of personal data you choose to share with us for your better service.

How we collect your personal data

Total Hospitality may collect your personal data, directly from you:

• From the registrations you make on this Website, in order to book a room or request information on our products and services.
• From the requests you make over this Website, in order to receive marketing material on our products and services.
• From the submission of any other category of personal data you choose to share with us.

Under no circumstances, we collect or process, in any way, personal data that are not provided with your consent.

Why we collect your personal data

Total Hospitality collects your personal data, in order to provide you with a unique accommodation experience. We use your personal data only to fulfill the following purposes of processing:

• To fulfill our contractual obligations to you and to provide you with the best possible accommodation services.
• To comply with obligations imposed by law, judicial or supervisory authorities.
• To contact you for research or advertising purposes, provided that we have ensured your prior consent, in accordance with the provisions set out in the (EU) Regulation 2016/679. Regarding the research purposes, we may contact you, in order to invite you to participate in online surveys or questionnaires we conduct on the quality of our services and the satisfaction of our clients. Regarding the advertising purposes, we may contact you, in order to inform you of our new products, services, loyalty programs, marketing actions, as well as of any information that you may find interesting.
• Regarding the use of this Website, we use your personal data, in order to customize the provision of our web services according to your preferences.  
• To evaluate and improve the quality of our products and services.
• To secure the effective and safe function of this Website, as well as the accuracy of its content.

Recipients of your personal data

Total Hospitality guarantees that your personal data are not processed without prior authorization. All staff members shall be bound under a confidentiality agreement to comply with the provisions of the (EU) Regulation 2016/679 and the relevant legislation. We may disclose or transfer your personal data to the following categories of recipients under the conditions set below:

• To third parties (partners) in the context of our contractual relationships and for the fulfillment of the specific purposes defined in the relevant contractual texts. In any case, we make sure that all of our partners comply with the data protection legislation and receive all the necessary measures to guarantee the confidentiality, integrity and availability of your data.
• To judicial or supervisory authorities, in compliance with an obligation imposed by law.

Total Hospitality shall share, over this Website, content on social media channels, including, but not limited to, Facebook, X (Twitter), Instagram and LinkedIn. We guarantee that all the data displayed on the abovementioned channels and pages have been anonymized. the data displayed on the abovementioned channels and pages have been anonymized.

Retention

We store your personal data for no longer than is necessary for the purposes for which the personal data are processed. We may store your personal data for longer periods insofar as the personal data will be processed solely for statistical purposes.

Rights

Total Hospitality guarantees the full exercise of the rights for in (EU) Regulation 2016/679 and the relevant legislation. You have the right:

• To withdraw your consent for processing operations based on it.
• To obtain information as to whether personal data that concern you are being processed and, where that is the case, access to your personal data and the relevant information set out in Article 15 (1) of (EU) Regulation 2016/679.
• To request the update of incomplete or inaccurate personal data that concern you.
• To request the complete and permanent erasure of your personal data from our records.

• To request the restriction of processing of your personal data, given that the requirements set out in Article 18 of (EU) Regulation 2016/679 are met.
• To receive your personal data in a structured, commonly used and machine – readable format.
• To request the transmit of your personal data to another Data Controller.
• To lodge a complaint with the Hellenic Data Protection Authority (https://www.dpa.gr/en).

Total Hospitality guarantees to satisfy your requests, free of charge, without any undue delay and, in any event, within one (1) month of receipt of the request. We shall extend this period by two (2) further months, where necessary, taking into account the complexity and the number of the requests.

Links to other Websites

Total Hospitality bears no responsibility with respect to any damages or loss caused, when the visitors of this Website are transferred to other websites through links it may contain. The present Policy does not include any information concerning the data protection policy and the cookie policy applied by these websites.

Contact

In order to exercise the above-mentioned rights, to express any question or complaint and to evaluate this Privacy Policy, please contact our Data Protection Officer at the email address [email protected] or send us your requests by post to: Total Hospitality, 2 Pargas Street, 142 35, Athens.

Changes to this Policy

This Privacy Policy may be modified in the future. Any change or addition will be displayed in this Website, in order to always keep you up to date on how we process and protect your personal data. No change to this Policy shall be applied before being notified to you.