Company’s Policies

The primary concern of Total Hospitality is the provision of High-Quality Services in hospitality, wellness, and leisure, delivered on time, at competitive pricing, to achieve customer’s satisfaction. The management is committed for all Total Hospitality activities to:

• Be complied with all national and international legal requirements.
• Be according to the requirements of the customers. 
• Satisfy needs and expectations of all interested parties. 
• Take place within a safe environment. 

This is accomplished continuous improvement of provided services by committing to the requirements of the International Standard ISO 9001:2015 and the continuous improvement of the QMS effectiveness, through process control, employee involvement, supplier monitoring and development. The Policy Statement of Total Hospitality is a firm Commitment of Managing Director and applies to all Company’s Departments, Personnel and Activities.

 The implementation of this Policy as well as the operation of the Quality System is under the full authority and responsibility of the Company’s Management Representative. This Quality Policy is communicated to all personnel and regularly reviewed for continuous suitability. Your feedback is encouraged throughout this process. The continuous improvement of the company’s human capital is the key ingredient in this goal.

Total Hospitality overall operation located in Greece is managed by the principles of the Information Security Management System (ISM). ISM is based on the requirement and specifications set by the international standard ISO27001:2013.

 The fundamental philosophy and the primary concern of Total Hospitality, through the implementation of the Information Security Management, is to provide hotel services that meet the needs and expectations of its customers, and their growing demands.

 The Information Security Policy focuses on:

•  The data protection of the company’s computers, personal privacy, as well as the transferring information of the company free from any threat, internal or external, intentional, or accidental. Ensuring the confidentiality, integrity, and availability of information. 
• Business continuity, ensuring sustainability, competitiveness, and image in the business world. • Systematic risk assessment and response.
• Data archiving, virus and external intrusions prevention, system access control, recording of all security incidents and management of unexpected developments. 
• Continuous updating of management and the staff on information security issues, as well as the conduct of training seminars for the staff.
•  Continuous and systematic control and improvement of the Information Security Management System.

This Information Security Management Policy is published and communicated to all employees in the Company as well as to all external partners and all interested parties.

The senior management of Total Hospitality is committed to the preparation and  implementation of the general occupational health and safety policy. Total Hospitality will be guided by the following criteria:

• On an equal basis the policies regarding Quality Assurance (QA), Environmental Management System (EMS) and Occupational Health and Safety (OHS) will be integral part of the corporate policy.

• In addition to the applicable legislation and regulation the policy is aligned with the requirements of our Employees, Customers, and all relevant interested parties/stakeholders.

• Implementation of the OHS policy is organized in such a way that both the Management and the Employees are involved. Their roles and responsibilities are formulated taking into consideration the legislation in force.

Employees will receive instructions, guidance and supervision in order to carry out their work in a responsible manner as set out in these policies. Based on the goals set for OHS at work there will be:

• Clean and safe indoor, outdoor, shared, and public facilities within our premises.
• The health and safety of Employees, visitors and affected individuals involved will be ensured as much as possible.
• Professional activities will be carried out in such a way to prevent personal injuries, accidents, illnesses, diseases and /or material damage.

Finally, Total Hospitality strives to be ”a learning organization”, dedicated to the continuous improvement of the company’s processes, working conditions and the environment.

Emphasis is placed on the efficiency and effectives of the results of the various company operations.

Total Hospitality have committed to promote, cultivate and maintain a culture of diversity, equality, and acceptance of its people. The human capital is the most valuable asset we have. Our employees invest in their work with individual differences, life experiences, knowledge, ingenuity, innovation, expression, unique abilities and talent. 

This represents an important part not only of our culture but also of our legacy and our company’s achievements. We embrace and encourage the diversity of our employees in age, color, nationality, marital status, gender identity or expression, language, origin, physical and mental ability, disability, political beliefs, race religion, sexual orientation, socioeconomic status, experience, and other characteristics that make our employees unique. 

Our applied Polices regarding the continuous improvement of a healthy working environment at Total Hospitality, are based on the principle of gender equality and diversity which encourages and enforces:

• Respectful communication and cooperation between our employees. 
• Elimination of all forms of violence and intimidation in the workplace and social space, wherever it originates. 
• Teamwork and participation of employees, allowing the representation of all groups and beliefs of our employees. 
• Work / life balance through flexible work schedules in order to accommodate the diverse needs of employees. 
• Employer and employee contribution in the communities we serve for promoting greater understanding and respecting of diversity. 

The Environmental Policy of the Total Hospitality located in Athens, consists of the following principles and intentions, and is implemented across all its activities.

Principles

• Proactively taking measures to protect the environment based on regulatory and legislative requirements.
• Continuous improvement of environmental performance seeking the minimization of the impact of our operation on the environment.
• Continuous improvement of our environmental behavior in terms of environmental pollution prevention.
• Establishment of ecological awareness and sensitivity in our company’s employees and visitors.

Intention – Implementation

• To understand the external and internal aspects that can negatively or positively affect the company’s environmental performance.
• To understand the needs and expectations of the interested parties.
• To identify, assess and address threats and take advantage of opportunities that affect the company’s environmental performance.
• To strengthen leadership and commitment in environmental management issues.
• To perceive the environmental elements associated with our activities.
• To minimize the amount of waste we manage, with the aim of reusing or recycling as much as is economically feasible and to ensure the appropriate management of the remaining amount.
• Establish waste reduction.
• To reduce the use of energy and water by controlling and increasing the efficiency of use and to purchase environmentally friendly products and services, maintaining the highest standards of comfort, quality and service to our customers.
• Ensure that all employees are aware of their responsibilities for compliance with the policy.
• Set and review environmental objectives and targets and implement an action plan for waste reduction, energy and natural resource conservation, and environmental assessment of raw materials and products. Department units will be provided with the necessary resources to achieve these targets, utilizing the best available practices that do not incur excessive costs.  
• Communicate our environmental policy, objectives, and targets to all stakeholders.
• To integrate environmental management into our daily business practices.
• To encourage the involvement of local bodies in environmental management.
• This policy is reviewed by the Management so that it is relevant and appropriate to the company’s activities.